How do I use my e-Movie Cash Ticket?
Print your e-Movie Cash Ticket and use it at any participating theater (to locate a participating theater go to www.sonymoviecash.com/locator. If you are unable to immediately print, you can still print from your confirmation email for up to 72 hours. After 72 hours, you will no longer be able to print your e-Movie Cash Ticket. e-Movie Cash Tickets are valid for ONE time use for $7.50 towards ONE (1) box office admission Please present your e-Movie Cash Ticket at a participating theater. Your e-Movie Cash Ticket is not valid with any other offer, no change will be provided, not redeemable for cash, and only valid in the United States. It cannot be replaced if lost, stolen or damaged. e-Movie Cash is valid in the United States only (not including Puerto Rico).
Can e-Movie Cash Tickets be used for "no pass / no coupon" showings?
Yes, you may use your e-Movie Cash Ticket for any showing of any movie.
What happens if my admission is more than $7.50?
If your ticket price is more than $7.50 you will be responsible for paying the difference at the box office.
What happens if my admission is less than $7.50?
No change is provided.
Which theaters will accept my e-Movie Cash Ticket?
For participating theaters, log onto www.sonymoviecash.com/locator
What do I do if a participating e-Movie Cash theater does not accept my e-Movie Cash Ticket?
As long as the e-Movie Cash Ticket is not expired, you may contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm EST and tell us which theater it was. We will then contact that theater and let you know when you may return to use your e-Movie Cash Ticket.
I have a theater in my area, but they don't accept e-Movie Cash. What can I do?
Please contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm EST, tell us what theater it is, and we will contact them and try to sign them up to accept e-Movie Cash.
There are no participating theaters in my area. What can I do?
If you do not have a participating theater within 30 miles, please contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm.
What can I do if I lose my e-Movie Cash Ticket or need to reprint it?
You will receive a confirmation email, which includes a link to your e-Movie Cash Ticket. This link will expire within 72 hours. All e-Movie Cash Tickets not printed within 72 hours will be considered lost and can not be replaced or refunded. Lost, misplaced or damaged e-Movie Cash Tickets will not be replaced or refunded.
Can I purchase more than one movie Ticket with my e-Movie Cash Ticket?
Your e-Movie Cash Ticket is valid for $7.50 toward ONE (1) box office admission.
My e-Movie Cash Ticket has expired. Can I get a replacement?
No, expired e-Movie Cash Tickets may not be replaced.
Can I make copies of my e-Movie Cash Ticket?
No mechanically reproduced, forged or altered official e-Movie Cash Tickets will be accepted. Fraudulent submission could result in federal prosecution under mail fraud statutes.
Can I give my e-Movie Cash Ticket to someone else to use?
No, e-Movie Cash Tickets are non-transferable.
I do not have access to a printer. How can I print out my e-Movie Cash Ticket?
A confirmation email will be sent to you, allowing you to print your Ticket for up to 72 hours. Your Ticket will not be available after 72 hours. Remember, e-Movie Cash Tickets are ONLY valid for ONE-time use, and ONLY valid for box office admission at participating e-Movie Cash theaters
The theater is asking for my address and zip code to enter into their POS terminal, What do I tell them?
The theater should enter the address and zip code printed on your e-Movie Cash Ticket. The address is 111 John Street, 27th Floor, New York, NY 10038.
I have a question or complaint about a movie theater.
e-Movie Cash operates independently from the theaters. If you have a specific question regarding your local theater i.e. available theater amenities, certificate category, age policies, or when a particular movie will be coming to your local theater, you must contact the theater directly.
I received an "Internal Error" message. What does this mean?
This problem usually occurs if your browser has not been set to accept "cookies." Cookies are small text files stored on your computer by e-Movie Cash and other Websites you visit. Your Internet browser must be set to accept cookies. The process required to accept cookies differs for each browser, but you should be able to access instructions through the "Help" menu on your browser. Once your browser settings have been changed be sure to close and restart your Internet browser application. Please remember, if you are running any software that filters or blocks cookies, you may still have this problem even if your browser is set to accept cookies. Similarly, some third-party applications, which kill pop-ups, also prevent cookies from being set.
How do I contact e-Movie Cash Customer Service?
To contact e-Movie Cash customer support, please or call 1.800.290.0816, Mon. – Fri., 9am – 5pm EST.
e-Movie Cash is a trademark of TPG Rewards, Inc. Patent Pending.
I REQUESTED A $7.50 MOVIE CASH CERTIFICATE TO BE MAILED TO ME
I haven't yet received my Movie Cash certificate in the mail. What can I do?
Please allow 2 to 3 weeks for delivery, from the date you submitted your request. If you still have not received it, please contact our Fulfillment Customer Service department at 212.907.7128, Mon. – Fri., 9am – 6pm EST. We will then research the status of your request.
How do I use my Movie Cash certificate?
Present your Movie Cash certificate at a participating theater's box office for the movie of your choice. You will receive $7.50 toward ONE (1) box office admission. (to locate a participating theater go to www.useyourcash.com.Participating theaters will also be listed on the back of your Movie Cash certificate. Your Movie Cash certificate is not valid with any other offer, no change will be provided, not redeemable for cash, and only valid in the United States. It cannot be replaced if lost, stolen or damaged. Movie Cash is valid in the United States only (not including Puerto Rico).
Can Movie Cash certificates be used for “no pass / no coupon” showings?
Yes, you may use your Movie Cash certificate for any showing of any movie.
What happens if my admission is more than $7.50?
If your ticket price is more than $7.50 you will be responsible for paying the difference at the box office.
What happens if my admission is less than $7.50?
No change is provided.
Which theaters will accept my Movie Cash certificate?
For participating theaters, log onto www.useyourcash.com.
What do I do if a participating Movie Cash theater does not accept my Movie Cash certificate?
As long as the Movie Cash certificate is not expired, you may contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm EST, and tell us which theater it was. We will then contact that theater, and let you know when you may return to use your Movie Cash certificate.
I have a theater in my area, but they don't accept Movie Cash. What can I do?
Please contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm EST, tell us what theater it is, and we will contact them and try to sign them up to accept Movie Cash.
There are no participating theaters in my area. What can I do?
If you do not have a participating theater within 30 miles, please contact Customer Service at 1.800.290.0816, Mon. – Fri., 9am – 5pm EST.
What can I do if I lose my Movie Cash certificate?
Lost, misplaced or damaged Movie Cash certificates cannot be replaced or refunded.
Can I purchase more than one movie ticket with my Movie Cash certificate?
Your Movie Cash certificate is valid for $7.50 toward ONE (1) box office admission.
My Movie Cash certificate has expired. Can I get a replacement?
No, expired Movie Cash certificates may not be replaced.
Can I make copies of my Movie Cash certificate?
No mechanically reproduced, forged or altered official Movie Cash certificates will be accepted. Fraudulent submission could result in federal prosecution.
Can I give my Movie Cash certificate to someone else to use?
No, Movie Cash certificates are non-transferable.
I have a question or complaint about a movie theater.
Movie Cash operates independently from the theaters. If you have a specific question regarding your local theater i.e. available theater amenities, certificate category, age policies, or when a particular movie will be coming to your local theater, you must contact the theater directly.
How do I contact Movie Cash Customer Service?
To contact Movie Cash customer support,
please or call 1.800.290.0816, Mon. – Fri., 9am – 5pm EST.
Movie Cash is a trademark of TPG Rewards, Inc. Patent Pending.